12堂空服人員專業英文必修課（菊8K+寂天雲隨身聽APP）

Description

12堂空服人員專業英文必修課（菊8K+寂天雲隨身聽APP）

目錄Preface 
Plan of the Book 
Study Guide

UNIT 01 Making Reservations and Checking In訂位與登機
– Making Reservations for Customers 為顧客預訂機位
– Checking In Customers for a Flight 為顧客辦理登機
– Types of Airline Employees 航空公司的員工類型

UNIT 02 In the VIP Lounge and at the Boarding Gate在貴賓室與登機門
– Letting Customers Into the VIP Lounge 引導顧客進入貴賓室
– Assisting Passengers at the Boarding Gate 在登機門協助旅客
– Cabin Crew Members and Their Roles 機組人員與他們的角色

UNIT 03 Boarding登機
– Greeting Passengers 與旅客打招呼
– Solving Seating Problems 解決座位問題
– Service for First-Class Passengers 頭等艙的服務

UNIT 04 Preparing for Takeoff準備起飛
– Running a Safety Check 安全檢查
– Complaining About a Delay 抱怨航班延誤
– Pre-Takeoff Announcements 起飛前機上廣播

UNIT 05 After Takeoff起飛之後
– Helping Passengers Settle In 協助旅客安頓好
– Solving a Problem With a Headset 解決耳機問題
– Amenity Kits 機上過夜包

UNIT 06 Meals飛機餐膳
– Serving Meals 提供餐點
– Handling Complaints About Meals 處理餐點的抱怨
– Special Meals 特殊餐點

UNIT 07 In-Flight Sales and Documents機艙銷售與機上文件
– Assisting With In-Flight Sales 協助機艙銷售
– Providing Information on Documents 提供文件資訊
– In-Flight Sales 機艙銷售

UNIT 08 On-Board Entertainment機上娛樂
– Showing How to Use the Entertainment System 示範如何使用娛樂系列
– Dealing With Mechanical Problems 處理設備問題
– The History of In-Flight Entertainment 機上娛樂的歷史

UNIT 09 Sicknesses in the Air在飛機上身體不適
– Handling a Minor Medical Problem 處理輕微的醫療問題
– Dealing With a Major Medical Problem處理重大的醫療問題
– Emergency Procedures in the Cabin 機上的緊急程序

UNIT 10 Passenger Complaints客訴
– Handling Complaints About the Cabin Temperature 處理對於機艙溫度的抱怨
– Handling Complaints About Slow Service 處理對於服務速度緩慢的抱怨
– The Personal Touch 個人的貼心服務

UNIT 11 Preparing to Land準備降落
– Collecting Items Before Landing 在降落前收回物品
– Dealing With a Landing Delay 處理延遲降落
– Diverting a Flight 改變飛機方向

UNIT 12 Landing降落
– Helping Passengers Deplane 協助旅客下機
– Saying Goodbye 道別
– Landing Announcements 降落廣播

Answer Key & Script & Translation
Appendix: Word List
书名简译:12堂空服人员专业英文必修课（菊8K+寂天云随身听APP）