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Customer Orders will be delivered from the vendors listed on the product detail directly. Shipping rate is calculated upon shopping cart check out, due to the instances that an order can contain products from more than one vendor, each vendor will charge for the delivery and goods may arrive separately.  

Customers can apply for return, refund or partial claim after receiving the goods for the following reasons after delivery.

1) Goods with serious quality problems, or expired goods, can apply for return; (picture required)

2) Damaged goods in logistics delivery (please check the package immediately after receiving the package. If the goods are damaged, please ask the courier to issue a damage certificate for you before signing the package).

3) Receive the goods that do not match the description or quantity of the order; (please ask the courier to issue a certificate for you before signing the package), you can apply for partial claims.

4) All logistics related expenses incurred in returning the goods shall be borne by the responsible party in principle. If the goods need to be returned due to above stated reasons, you can contact the customer service to request a return within 7 days from the date of receipt if the goods are not used, unpacked and do not affect the resales. The logistics related expenses are deducted from the return amount.

In the above situation, please take photos of the parcel box, damaged/in-short/missing goods, logistics documents, delivery list, of the parcel received,  within 7 working days after receiving the parcel. Send to customer service : services@tplaza.com.au via email. We will cooperate and assist you in the relevant procedures, and arrange a refund for you within 7 working days.

客戶訂單將直接從產品信息中列出的供應商處交付。運費是在購物車結帳時計算得出的,因為有時訂單中可能包含多個供應商的產品,因此每個供應商都會收取送貨費用,並且商品可能會單獨到達。

客戶在收到貨物後可以出於以下原因申請退貨,退款或部分索賠:

1)有嚴重質量問題的貨物或過期的貨物可以申請退貨; (需要圖片)

2)物流中損壞的貨物(請在收到包裝後立即檢查包裝。如果貨物損壞,請在簽收包裝之前請快遞員為您簽發損壞證明)。

3)收到與訂單描述或數量不符的貨物; (請在簽收包裹之前請快遞員為您簽發證書),您可以申請部分索賠。

4)歸還貨物所產生的與物流有關的所有費用原則上應由責任方承擔。如果由於上述原因需要退貨,如果未使用,未拆包裝且不影響轉售,您可以在收到收貨之日起7天內聯繫客戶服務部要求退貨。物流相關費用從退貨額中扣除。

在上述情況下,請在收到包裹後的7個工作日內,對包裹箱,破損/缺貨/遺失的物品,物流單據,交貨清單以及所收到的包裹拍照。通過電子郵件發送至客戶服務:services@tplaza.com.au。我們將配合併協助您進行相關程序,並在7個工作日內為您安排退款。